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HQ / WMS·docs.hq.team·Rev. 2026-04

Standard Operating Procedures

The canonical source of truth for warehouse operations at HQ. Every move, every adjustment, every returned unit has a procedure — and the procedure is here.

Total SOPs
20
Active
20
Series
7
Source
wms-crm / docs / sops

§ Library

By series

SOPs are grouped by operation series. The numbering matches the Document ID convention in WMS-000 — so WMS-INV-001lives under 200 — Inventory.

000 / 0001 SOP

Foundations

Governance, template, and how the SOP library itself works.

100 / REC5 SOPs

Receiving & Putaway

Inbound goods, PO receipts, putaway tasks.

200 / INV7 SOPs

Inventory

Unit management, moves, adjustments, damage, counts.

300 / PICK5 SOPs

Outbound

Picking, packing, shipping label creation.

400 / RET SOPs

Returns

Customer returns intake, inspection, disposition.

No SOPs authored yet in this series.

500 / TASK SOPs

Work tasks

Task assignment, reassignment, and audit trails.

No SOPs authored yet in this series.

900 / AUD2 SOPs

Audits & incidents

Cycle counts, shrinkage reviews, incident response.

Floor staff

Find your SOP, press Ctrl+P on the unit page for a laminated floor card. Mobile layout is tuned for TC22 scanners — tap the big targets, don't pinch-zoom.

Authors

Start from the template, read WMS-000 for naming and review cadence, then open a PR to wms-crm / docs / sops.

Managers

Quarterly: check overdue reviews, UNDER_REVIEW backlog, and unacknowledged revisions. Three trendlines — all should trend toward zero.